WHAT INFORMATION I COLLECT
The main pieces of information I collect are:
WHEN I COLLECT YOUR INFORMATION
There are a few occasions when I might collect information from you. These include when:
HOW I COLLECT YOUR INFORMATION
I collect information in the following ways:
HOW I PROTECT YOUR INFORMATION
I am an experienced counsellor / psychotherapist, fully trained in the importance of maintaining confidentiality. I go to great lengths to keep all your information safe. I invest in the appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. I make sure I manage it in accordance with our legal responsibilities under the above applicable data protection laws and regulations.
However, no internet-based platform, including email, is 100% secure, so I cannot be held responsible for unauthorised or unintended access that is beyond our control. When I communicate via email, there is always the possibility that email platforms can be hacked; or email transmission may not be encrypted when corresponding back and forth. I remain mindful of this and ensure that I do everything in my capability to protect your personal information.
HOW I USE AND PROCESS YOUR INFORMATION
After I have received your information, there are a few ways in which I might use it to ensure I give you the best possible service. They include:
HOW I KEEP YOUR INFORMATION SAFE AND WHO HAS ACCESS TO IT
I want you to know that I will never sell or pass on your personal information to third parties for their own purposes.
As all therapists are required to keep appropriate records of their client work, your therapist may keep some brief notes of your sessions. The notes are fully anonymised and do not contain any of the information I collect from you, as detailed above. Anonymised notes are kept in a locked cabinet or on a password protected secure computer in accordance with data protection laws.
Each therapist keeps their own notes and they are never shared with anyone, even other therapists with whom they may work alongside.
HOW I RETAIN YOUR INFORMATION
My professional insurance requires that all our records are kept for 5 years after which time they will be destroyed.
HOW I WILL COMMUNICATE WITH YOU
I will only ever communicate with you via email or text message, outside of our face to face sessions.
VISITING THIRD PARTY WEBSITES
I do not provide any personally identifiable client Personal Data to any third-party websites.
I exclude all liability for loss that you may incur when using any third party websites.
Like most websites, I use 'cookies' to help me improve how I create, develop and how I use my site. Cookies mean that a website will remember you and can obtain an overall view of visitor habits and volumes to our website. They can make interacting with a website faster and easier.
Cookies are small text files stored on your computer by websites that you visit. They are used by most websites in order to make them work efficiently, to make controls respond properly and to provide information to owners of websites, or third parties. The cookies stored by our site cannot be used to identify you personally.
WHAT YOUR RIGHTS ARE
I want to make sure you are in control of how I use and keep your information.
You have the right to:
If you would like access to the Personal Data that I hold about you, you can do this by emailing me from the Contact pageContact page on my website, or by writing to me at the address noted above.
I aim to keep the Personal Data I hold about you accurate and up to date. If you tell me that I am holding any inaccurate Personal Data about you, I will delete it or correct it promptly. Please email using the Contact pageContact page on my website or write to me at the address above to update your Personal Data.
You can find out more on the UK Information Commissioner's Office website at https://ico.org.uk/for-the-public/
This policy last updated on 7th February, 2020.